Cook, Sarah <br/><br/>
Customer care  how to improve competitiveness, staff motivation and profitability in today's service driven organization 
Sarah Cook 
 - 2nd ed. 
 - London  Kogan Page  1997 
 - 222 p. ; 25 cm. 
<br/><br/><label>ISBN: </label>0749420758  RM99.67 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Organizational effectiveness<br/>Motivation