Thill, John V. <br/><br/>
Excellence in business communication / 
John V. Thill, Courtland L. Bovee. 
 - 9th ed. 
 - Boston :  Prentice Hall,  2011. 
 - xxxvi, 532, [103] p. :  ill. (chiefly col.) ;  28 cm. 
<br/><br/>Includes bibliographical references and indexes. 
<br/><br/><label>ISBN: </label>9780136103769 (pbk.)  RM478.37 0136103766 (alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication--United States--Case studies.