Quality inspired management : the key to sustainability - Aikens, C. Harold (Boston : Prentice Hall, 2011)
1. Quality Overview -- 2. Quality as a Strategic Imperative in the Information Age -- 3. People - the Most Valuable Asset -- 4. Specifications and Production Implications -- 5. Quality of Design -- 6. System Maintenance and Reliability -- 7. Understanding Process Behavior - Problem-Solving Toolkit -- 8. Statistical Process Control by Variables -- 9. Issues Relevant to Statistical Process Control by Variables -- 10. Statistical Process Control by Attributes -- 11. Process Improvement in lean Production Environments -- 12. Control of Process in Service industries -- 13. Using ANOVA and DOE to Determine What Makes a Process Tick -- 14. Continuous Improvement: Pursuit of Six Sigma Quality.
Includes bibliographical references and index.
Keywords: Total quality management; Sustainable development