TY  - BOOK
AU  - Ryan,Robert
AU  - Raducha-Grace,Tim
TI  - The business of IT: how to improve service and lower costs 
SN  - 9780137000616 (pbk. : alk. paper)
PY  - 2010///
CY  - Upper Saddle River, NJ
PB  - IBM Press
KW  - High technology industries
KW  - Management
KW  - Success in business
N1  - Includes bibliographical references and index
ER  -