Ryan, Robert. <br/><br/>
The business of IT :  how to improve service and lower costs / 
Robert Ryan and Tim Raducha-Grace. 
 - Upper Saddle River, NJ :  IBM Press,  2010. 
 - xxiv, 292 p. :  ill. ;  29 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780137000616 (pbk. : alk. paper)  RM121.97 0137000618 (pbk. : alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>High technology industries--Management.<br/>Success in business.