TY  - BOOK
AU  - Evenson,Renee
TI  - Customer service management training 101: quick and easy techniques that get great results 
SN  - 9780814417157 (pbk.)
PY  - 2012///
CY  - New York
PB  - AMACOM
KW  - Customer services
KW  - Management
KW  - Executives
KW  - Training of
KW  - Time management
KW  - Leadership
KW  - Communication in management
ER  -