Evenson, Renee,  1951- <br/><br/>
Customer service management training 101 :  quick and easy techniques that get great results / 
Renee Evenson. 
 - New York :  AMACOM,  2012. 
 - ix, 214 p. ;  24 cm. 
<br/><br/><label>ISBN: </label>9780814417157 (pbk.)  RM74.40 0814417159 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management.<br/>Executives--Training of.<br/>Time management.<br/>Leadership.<br/>Communication in management.