Delivering knock your socks off service / 
Performance Research Associates. 
 - 5th updated and rev. ed. 
 - New York, NY :  American Management Association,  2012. 
 - xiii, 226 p. ;  24 cm. 
<br/><br/> '20th anniversary edition.'  Rev ed. of : Delivering knock your socks off service / 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780814417553 (pbk.)  RM58.75 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.