TY - BOOK AU - Kase,Larina TI - Clients, clients, and more clients: create an endless stream of new business with the power of psychology SN - 9780071770750 (pbk.) PY - 2012/// CY - New York PB - McGraw-Hill KW - Relationship marketing KW - Customer relations KW - Psychological aspects KW - Business networks KW - Interpersonal relations N1 - Includes bibliographical references (p. 213-222) and index ER -