Making it all work : a pocket guide to sustain improvement and anchor change - Schultz, John Roland, 1939- (New York, NY : Routledge, 2011)
An elegant solution is only the beginning -- A practical approach to sustaining improvement -- Explain the need for making improvement -- Communicate a unifying purpose -- Identify formal and informal networks and assure their participation -- Create a plan for action -- Create the opportunity for small but meaningful gains -- Empower people to take action -- Manage resistance to improvement.
Includes bibliographical references and index.
Keywords: Organizational change; Business communication; Management