Solow, Lawrence <br/><br/>
What works for GE may not work for you :  using human systems dynamics to build a culture of process improvement / 
Lawrence Solow and Brenda Fake. 
 - Boca Raton, Fl. :  CRC Press,  2010. 
 - xxvi, 179 p. :  ill. ;  24 cm. 
<br/><br/> 'A Productivity Press book'. 
<br/><br/>Includes bibliographical references (p. 167-168) and index. 
<br/><br/><label>ISBN: </label>9781439825990 (hhbk.)  RM130.03 
<br/><br/><label>LCCN: </label>2010-000672 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational effectiveness.<br/>Organizational change.<br/>Process control.<br/>Quality control.