Improving the performance of government employees : a manager's guide - Liff, Stewart (New York : American Management Association, 2011)
Overview -- Organizational systems -- Streamline your business processes : the technical system -- Reorganize the activities that affect performance : the structural system -- Using metrics to track and improve performance : the decision-making and information systems -- Recruitment, selection, and development : the people system -- Managing performance and accountability -- Follow-up on accountability : administering the appraisal system -- The rewards and recognition and renewal systems -- Examples of improving performance.
Includes bibliographical references and index.
Keywords: Performance; Employee motivation; Responsibility; Civil service -- Personnel management