TY  - BOOK
AU  - Booher,Dianna Daniels
TI  - Communicate with confidence: how to say it right the first time and every time 
SN  - 9780071770132 (pbk.)
PY  - 2012///
CY  - New York
PB  - McGraw-Hill
KW  - Business communication
KW  - Oral communication
KW  - Interpersonal communication
N1  - Includes bibliographical references (p. 455-472) and index
ER  -