Booher, Dianna Daniels. <br/><br/>
Communicate with confidence :  how to say it right the first time and every time / 
by Dianna Booher. 
 - Rev. and expanded ed. 
 - New York :  McGraw-Hill,  2012. 
 - xvii, 475 p. ;  22 cm. 
<br/><br/>Includes bibliographical references (p. 455-472) and index. 
<br/><br/><label>ISBN: </label>9780071770132 (pbk.)  RM88.00 0071770135 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication.<br/>Oral communication.<br/>Interpersonal communication.