Parmenter, David <br/><br/>
Key performance indicators :  developing, implementing, and using winning KPIs / 
David Parmenter 
 - 2nd ed. 
 - Hoboken, N.J. :  John Wiley & Sons,  c2010 
 - xix, 299 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/>Introduction -- Foundation stones for implementing key performance indicators -- Developing and using KPIs : a 12-step model -- KPI team resource kit -- Templates for reporting performance measures -- Facilitator's resource kit -- Critical success factors kit -- Brainstorming performance measures -- Implementation variations for small-to-medium enterprises and not-for-profit organizations -- Implementation lessons 
<br/><br/> 'Fully revised and updated, Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, Second Edition represents a significant shift in the way KPIs are developed and used, with an abundance of implementation tools.'--BOOK JACKET 
<br/><br/><label>ISBN: </label>9780470545157 (cloth)  RM195.80 0470545151 (cloth) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Performance technology<br/>Performance standards<br/>Organizational effectiveness