TY  - BOOK
ED  - Perbadanan Produktiviti Malaysia.
TI  - TQM is a journey not a destination: TQM guidebook
PY  - 2009///
CY  - Selangor
PB  - Malaysia Productivity Corporation
KW  - Total quality management
KW  - Quality control
KW  - Malaysia
N1  - Includes bibliographical references : (p.67)
UR  - http://www.mpc.gov.my.
ER  -