TY  - BOOK
ED  - Harvard Business School.
TI  - Connecting with your customers
T2  - The results-driven manager series
SN  - 1422103234 (alk. paper)
PY  - 2006///
CY  - Boston, Mass.
PB  - Harvard Business School Press
KW  - Customer relations
KW  - Customer services
KW  - Success in business
N1  - Includes bibliographical references
UR  - http://www.loc.gov/catdir/toc/ecip0610/2006007913.html
ER  -