Connecting with your customers. 

 - Boston, Mass. :  Harvard Business School Press,  2006. 
 - vii, 178 p. ;  22 cm. 
 - The results-driven manager series. .
 - The results-driven manager series. .
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>1422103234 (alk. paper) 9781422103234 (alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Customer services.<br/>Success in business.