TY  - BOOK
ED  - Perbadanan Produktiviti Malaysia.
TI  - Formal rules and etiquettes in tele-conversation
T2  - Measuring up
SN  - 9789832025498
PY  - 2009///
CY  - Petaling Jaya
PB  - Malaysia Productivity Corporation
KW  - Telephone etiquette
KW  - Telephone in business
UR  - http://www.mpc.gov.my.
ER  -