Formal rules and etiquettes in tele-conversation / 
Malaysia Productivity Corporation. 
 - Petaling Jaya :  Malaysia Productivity Corporation,  2009 
 - 34 p. :  ill. ;  14 cm. 
 - Measuring up ;  7. .
 - Measuring up (Perbadanan Produktiviti Malaysia) ;  7. .
<br/><br/><label>ISBN: </label>9789832025498  Hadiah 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Telephone etiquette.<br/>Telephone in business.