Formal rules and etiquettes in tele-conversation / Malaysia Productivity Corporation. - Petaling Jaya : Malaysia Productivity Corporation, 2009 - 34 p. : ill. ; 14 cm. - Measuring up ; 7. . - Measuring up (Perbadanan Produktiviti Malaysia) ; 7. . ISBN: 9789832025498 Hadiah Subjects--Topical Terms: Telephone etiquette.Telephone in business.