Mittal, Banwari. <br/><br/>
ValueSpace :  winning the battle for market leadership : lessons from the world's most admired companies / 
 Value space 
Banwari Mittal, Jagdish N. Sheth. 
 - New York :  McGraw-Hill,  2001. 
 - xii, 265 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references (p. 255-260) and index. 
<br/><br/><label>ISBN: </label>0071375279  Hadiah 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction.<br/>Customer relations.