TY - BOOK AU - Hall,Gene E. AU - Hord,Shirley M. TI - Implementing change: patterns, principles, and potholes SN - 9780137010271 (alk. paper) PY - 2011/// CY - Boston PB - Pearson KW - School improvement programs KW - United States KW - Educational leadership N1 - Includes bibliographical references and index ER -