TY  - BOOK
AU  - Bayer,Michael
TI  - CTI solutions and systems: how to put computer telephony integration to work 
SN  - 007006153X
PY  - 1997///
CY  - New York
PB  - McGraw-Hill
KW  - Telephone systems
KW  - Automation
KW  - Data processing
N1  - p. 535-537
ER  -