Bayer, Michael <br/><br/>
CTI solutions and systems :  how to put computer telephony integration to work / 
Michael Bayer 
 - New York :  McGraw-Hill,  1997 
 - 566 p. :  ill. ;  23 cm. 
<br/><br/>p. 535-537. 
<br/><br/><label>ISBN: </label>007006153X  RM121.05 
<br/><br/><label>LCCN: </label>96-29858 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Telephone systems--Automation<br/>Telephone systems--Data processing