TY  - BOOK
AU  - Anwar Fazal.
AU  - Lakshmi Menon.
TI  - Consumer power: anywhere, anytime, anyone 
SN  - 9789834384159
PY  - 2011///
CY  - Penang, Malaysia
PB  - Neo Sentuhan
KW  - Consumer behaviour
KW  - Malaysia
KW  - Consumer satisfaction
KW  - Consumers
KW  - Effect of technological innovations
KW  - Consumer protection
N1  - Includes bibliographical references (p. 171-178)
ER  -