TY  - BOOK
AU  - Champion,John M.
AU  - James,John H.
TI  - Critical incidents in management: decisions and policy issues 
SN  - 0256032254
PY  - 1985///
CY  - Homewood, Ill.
PB  - Irwin
KW  - Organization
KW  - Management
KW  - Critical incident technique
N1  - Includes bibliographies
ER  -