Champion, John M. Critical incidents in management : decisions and policy issues / John M. Champion, John H. James - 5th ed. - Homewood, Ill. : Irwin, 1985 - 331 p. : ill. ; 23 cm. Includes bibliographies ISBN: 0256032254 LCCN: 82-82471 Subjects--Topical Terms: OrganizationManagementCritical incident technique