TY  - BOOK
AU  - Mullen,Sam
TI  - Critical communications: an operations guide for business 
SN  - 0878144668
PY  - 1996///
CY  - Tulsa
PB  - PennWell Books
KW  - Communication in management
KW  - Communication in organizations
KW  - Business communication
N1  - Includes bibliographical references and index
ER  -