The encyclopedia of business letters, faxes, and e-mail : features hundreds of model letters, faxes, and e-mail to give your business writing the attention it deserves - Bly, Robert W.; Kelly, Regina Anne. (Franklin Lakes, NJ : Career Press, 2009)
Includes index.
Keywords: Commercial correspondence -- Handbooks, manuals, etc; Memorandums -- Handbooks, manuals, etc; Electronic mail messages -- Handbooks, manuals, etc; Facsimile transmission -- Handbooks, manuals, etc