Bly, Robert W. <br/><br/>
The encyclopedia of business letters, faxes, and e-mail :  features hundreds of model letters, faxes, and e-mail to give your business writing the attention it deserves / 
 Business letters, faxes, and e-mail. 
Robert W. Bly and Regina Anne Kelly. 
 - Rev. ed. 
 - Franklin Lakes, NJ :  Career Press,  2009. 
 - 288 p. ;  63 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9781601630292  RM61.17 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Commercial correspondence--Handbooks, manuals, etc.<br/>Memorandums--Handbooks, manuals, etc.<br/>Electronic mail messages--Handbooks, manuals, etc.<br/>Facsimile transmission--Handbooks, manuals, etc.