TY - BOOK ED - Putrajaya Committee on GLC High Performance TI - Initiative 10: framework for continuous improvement : reference document for the programme PY - 2006/// CY - Putrajaya PB - Putrajaya Committee on GLC High Performance KW - Total quality management KW - Malaysia KW - Organizational effectiveness N1 - 'September 2006'; 'Dilampirkan bersama dengan risalah dengan judul yang sama' UR - http://www.pcg.gov.my ER -