TY  - BOOK
AU  - Futrell,Charles
TI  - ABC's of relationship selling through service
SN  - 9780073404844 (pbk. : alk. paper)
PY  - 2011///
CY  - New York
PB  - McGraw-Hill Irwin
KW  - Selling
N1  - Includes bibliographical references (p. 525-538) and index
ER  -