Kouzes, James M., 1945- Credibility : how leaders gain and lose it, why people demand it / James M. Kouzes, Barry Z. Posner; foreword by Tom Peters - San Francisco : Jossey-Bass Publishers, 1993 - xxxiii, 332 p. ; 24 cm. ISBN: 155542550X (hbk.) Hadiah Subjects--Topical Terms: LeadershipExecutive abilityInterpersonal relations