Ulmer, Robert R.,  1969 <br/><br/>
Effective crisis communication :  moving from crisis to opportunity / 
Robert R. Ulmer, Timothy L. Sellnow, Matthew W. Seeger. 
 - 2nd ed. 
 - Thousand Oaks :  SAGE,  2011. 
 - xvii, 239 p. ;  23 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781412980333 (hbk.) 9781412980340 (pbk.)  RM140.78 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Crisis management.<br/>Emergency management.<br/>Communication in management.<br/>Communication in organizations.