TY  - BOOK
AU  - Flagg,Donna
TI  - Surviving dreaded conversations: talk through any difficult situation at work 
SN  - 9780071630252
PY  - 2010///
CY  - New York
PB  - McGraw-Hill
KW  - Psychology, Industrial
KW  - Language in the workplace
KW  - Work environment
N1  - Includes index
ER  -