TY  - BOOK
AU  - Mauch,Peter D.
TI  - Quality management: theory and application 
SN  - 9781439813805 (hbk. : alk. paper)
PY  - 2010///
CY  - Boca Raton
PB  - CRC Press
KW  - Total quality management
KW  - Quality control
N1  - Includes bibliographical references (p. 143) and index
ER  -