TY  - BOOK
AU  - Steeples, Marion Mills
TI  - The corporate guide to the Malcolm Baldrige national quality award: proven strategies for building quality into your organization 
SN  - 1556239572
PY  - 1992///
CY  - Milwaukee
PB  - ASQC Quality Press
KW  - Total quality management
KW  - Malcolm Baldrige National Quality Award
N1  - p. 343-348
ER  -