Steeples, Marion Mills <br/><br/>
The corporate guide to the Malcolm Baldrige national quality award :  proven strategies for building quality into your organization / 
Marion Mills Steeples 
 - 2nd ed. 
 - Milwaukee :  ASQC Quality Press,  1992 
 - 358 p. :  ill. ;  23 cm. 
 - Malcolm Baldrige National Quality Award series .
<br/><br/>p. 343-348 
<br/><br/><label>ISBN: </label>1556239572  RM87.50 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Malcolm Baldrige National Quality Award