TY  - GEN
AU  - Sharifuddin Zainuddin
ED  - Institut Tadbiran Awam Negara
TI  - Public sector service quality: an empirical study in the road transport department of Malaysia 
PY  - 1999///
CY  - Kuala Lumpur
PB  - National Institute of Public Administration
N1  - PTSL : Koleksi Dokumen
ER  -