TY  - BOOK
AU  - Furterer,Sandra L.
TI  - Lean Six Sigma in service: applications and case studies 
SN  - 9781420078886
PY  - 2009///
CY  - Boca Raton
PB  - CRC Press
KW  - Process control
KW  - Six Sigma (Quality control standard)
KW  - Quality control
KW  - Statistical methods
N1  - Includes bibliographical references and index
UR  - http://www.loc.gov/catdir/enhancements/fy0902/2008048130-d.html
ER  -