Lean Six Sigma in service :  applications and case studies / 
edited by Sandra L. Furterer 
 - Boca Raton :  CRC Press,  2009 
 - xiv, 468 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781420078886 1420078887 9781420078886  RM214.28 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Process control<br/>Six Sigma (Quality control standard)<br/>Quality control--Statistical methods