Martin, James W.  1952- <br/><br/>
Lean six sigma for the office / 
James William Martin 
 - Boca Raton, FL. :  CRC Press,  2009 
 - xxii, 339 p. :  ill. ;  25 cm. 
 - Series on resource management .
 - Series on resource management .
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781420068795 (hbk.) :  RM137.03 1420068792 (hbk.) 
<br/><br/><label>LCCN: </label>2008-011862 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Six Sigma (Quality control standard)<br/>Office management<br/>Service industries--Quality control