Beckford, John,  1958- <br/><br/>
Quality :  a critical introduction / 
John L.W. Beckford 
 - 3rd ed. 
 - New York, NY :  Routledge,  2010 
 - xxii, 328 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references (p. [318]-321) and index 
<br/><br/><label>ISBN: </label>9780415996341 (hbk.) :  RM364.14 9780415996358 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management--Case studies<br/>Service industries--Management--Case studies<br/>Manufacturing industries--Management--Case studies