Ke arah perkhidmatan awam bertaraf dunia - Ali Zulfakar bin Zainal Abidin; Malaysia. Jabatan Penerangan (Kuala Lumpur: Jabatan Penerangan Malaysia, 2004)
Koleksi Prof. Dato' Dr. Mohd Salleh Mohd. Yasin
Keywords: Local government -- Malaysia; Civil service -- Malaysia; Government productivity -- Malaysia; Total quality management in government -- Malaysia