TY  - BOOK
AU  - Fearn-Banks,Kathleen
TI  - Crisis communications: a casebook approach 
SN  - 0805857729 (hbk.)
PY  - 2007///
CY  - Mahwah, N. J.
PB  - Lawrence Erlbaum Associates, Inc.
KW  - Public relations
KW  - Management
KW  - Case studies
KW  - Crisis management
KW  - Advertising
N1  - Includes bibliographical references (p. 369-377) and index
UR  - http://www.loc.gov/catdir/enhancements/fy0662/2006016804-t.html
ER  -