Soft skills : the what, the why, the how - Nik Safiah Nik Ismail (Bangi, Selangor : Penerbit Universiti Kebangsaan Malaysia, 2010)
1 naskah bahan di koleksi arkib PPPUKM.
References : pages 359-365.
Keywords: Communication in management; Interpersonal relations; Emotional intelligence; Communication in nursing