TY  - BOOK
AU  - Michelli,Joseph A.
TI  - The Starbucks experience: 5 principles for turning ordinary into extraordinary 
SN  - 9780071477840
PY  - 2007///
CY  - New York
PB  - McGraw-Hill
KW  - Starbucks Coffee Company
KW  - Success in business
KW  - Handbooks, manuals, etc
ER  -