Cases on managing e-services / 
Ada Scupola, editor 
 - Hershey, PA :  Information Science Reference,  2009 
 - xxiii, 299 p. :  ill. ;  29 cm. 
<br/><br/> 'Premier Reference Source' -- cover 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781605660646 (hbk.)  RM666.90 9781605660653 (ebook) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic commerce<br/>Customer services--Technological innovations<br/>Service industries--Technological innovations