TY  - BOOK
AU  - Al-Shammari,Minwir
TI  - Customer knowledge management: people, processes, and technology 
SN  - 9781605662589 (hardcover)
PY  - 2009///
CY  - Hershey, PA
PB  - Information Science Reference
KW  - Customer relations
KW  - Relationship marketing
N1  - 'Premier reference source'--Cover; Includes bibliographical references and index
UR  - http://www.loc.gov/catdir/toc/ecip0826/2008037389.html
ER  -