TY  - BOOK
AU  - Stapenhurst,Tim
TI  - The benchmarking book: a how-to-guide to best practice for managers and practitioners 
SN  - 9780750689052
PY  - 2009///
CY  - Amsterdam
PB  - Elsevier/Butterworth-Heinemann
KW  - Benchmarking (Management)
N1  - Bibliography :  (p. [385]-392
ER  -